FAQs

How long does the hair last?

We source the best quality human hair.

With the correct maintenance our hair can last you more than 3 years. Lace closures on wig units may need to be replaced sooner, depending on how often they are worn.

How do I care for my hair extensions?

Our hair extensions and wigs are 100% human hair. Therefore we ask that you care for your hair extensions, in the way that would your natural hair.

How to wash and care for your hair:

- Wash your unit / hair extensions in a downward motion, using a moisturising shampoo.

- Gently pat dry, then apply a generous amount of condition onto damp hair (leave conditioner in hair for approximately 50mins).

- Rinse conditioner out of hair then use a towel to gently pat hair until damp. Leave hair to air dry overnight.

- Apply a light serum for lustre and shine.

General hair care tips:

- Always apply a heat protectant prior to using any hot tools on hair.

- Keep hot styling tools under 450 degrees.

- Store your unit / hair extensions in our hair storage bag, to ensure its kept in the best possible condition, when your not wearing them.

Can your extensions be coloured?

YES! All Afia BLACK LABEL hair and units can be dyed to 613. We recommend that you seek advice, or the services of a professional colourist, to achieve the best results.

How long will it take to receive my order?

All orders are processed within 48hrs. For hair extensions and lace closures; delivery takes 5 - 10 working days. For wigs please allow 7 - 12 working days to receive your order.

All products in our Ready To Ship and Accessories Collection are processed within 24hrs, and will be delivered in 1 - 3 working days.

We unfortunately do not offer Next Day or Express International delivery at this time. We are actively working on this, for it to be an option in the future.

*please note processing time is not included in delivery time*

Do you ship worldwide?

YES we ship worldwide!

We ship via DHL, UPS or Fedex. A signature is always required upon delivery.

See our shipping rates below.

What are your shipping rates?

UK (inc. Northern Ireland) - FREE delivery for all UK orders.

Europe - £19.99 (5-11 working days)

US, CA, UAE, AUS & NZ - £19.99 (5-14 working days)

Rest of World - £19.99 (5-14 working days)

What is your returns policy?

Due to the nature of our products, we unfortunately do not offer refunds or exchanges.

However, for any reason that you are unhappy with your order, please contact us within 72hrs of receiving your package, so we can assist you the best we can.